Three months ago, we decided to pivot.
We had set out to build a modern version of a wiki to help engineers share knowledge better. But after some time, we realized that we weren’t serving our users’ real workflows. We were building for an idyllic version of knowledge sharing that no one really followed.
So we decided to do some more user research. We discovered something fascinating. While engineers didn’t post to wikis as often as we wanted to believe, they write tons of private notes.
